Welcome to the Celtic & Co Store FAQ. Here, we aim to provide clarity and support for your journey with our timeless, British-made collections.
About Our Brand & Products
Q: What is the essence of Celtic & Co Store’s style?
A: Our style is rooted in versatile elegance, authenticity, and enduring design. We focus on heritage-inspired pieces—like Merino wool cardigans, waxed jackets, and classic knitwear—that transition seamlessly from day to evening, crafted for a wardrobe that tells a story.
Q: Where are your products made?
A: We are proud to be Rooted in British Made craftsmanship. Our collections, including cardigans, denim, and accessories, emphasize quality materials and meticulous construction, designed for your world.
Q: What product categories do you specialize in?
A: We offer a curated range of timeless apparel and accessories, including Knitwear, Cardigans, Coats & Jackets, Denim, Footwear, Dresses, Bags and Luggage, Hats, Gloves, and carefully selected Cleaning & Care Products.
Ordering, Payment & Account
Q: What payment methods do you accept?
A: For your convenience and security, we accept all major credit cards (Visa, MasterCard, JCB) and PayPal. All transactions are processed securely.
Q: Do I need an account to place an order?
A: No, an account is not required to make a purchase. However, creating one allows you to track orders more easily and may provide a more personalized experience for future visits.
Q: Can I modify or cancel my order after placing it?
A: We begin processing orders quickly to ensure timely delivery. Please contact us immediately at [email protected] if you need to make a change, and we will do our best to assist if your order has not yet entered the dispatch phase.
Shipping & Delivery
Q: Where do you ship from, and what are the delivery timelines?
A: Most orders are dispatched from our US hub within 1-2 business days. We offer two tailored shipping options:
Standard Shipping (DHL/FedEx): A flat fee of $12.95. Delivery typically takes 10-15 business days after dispatch.
Free Shipping (EMS): Available on all orders over $50. Delivery typically takes 15-25 business days after dispatch.
Standard Shipping (DHL/FedEx): A flat fee of $12.95. Delivery typically takes 10-15 business days after dispatch.
Free Shipping (EMS): Available on all orders over $50. Delivery typically takes 15-25 business days after dispatch.
Q: Do you ship worldwide?
A: Yes, we offer Worldwide Delivery to bring our collections to your doorstep. However, we currently cannot deliver to some parts of Asia and a few remote regions. The most current list of exclusions is available on our checkout page.
Q: How will I track my order?
A: Once your order is dispatched, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey with our trusted carriers (DHL, FedEx, or EMS).
Returns & Exchanges
Q: What is your return policy?
A: We stand firmly by the quality of our pieces. If your purchase does not meet your expectations, you have 15 days from the date of receipt to initiate a return for a refund. Items must be in original, unworn condition with all tags attached.
Q: How do I start a return?
A: Please contact our customer care team at [email protected] with your order details. We will guide you through the simple return process and provide any necessary instructions.
Q: Are return shipping costs covered?
A: Customers are generally responsible for the cost of return shipping unless the return is due to an error on our part or a defective item. We recommend using a trackable service for your return.
Product Care & Support
Q: How should I care for my Celtic & Co garments?
A: Each item comes with specific care instructions to ensure its longevity. We also offer a selection of Cleaning and Care Products designed to help you maintain the beauty and integrity of your investment pieces.
Q: What if I have a question not covered here?
A: Our dedicated team is always here to help. For any delivery inquiries or other questions, please reach out to us at [email protected]. You can also write to us at: The Team at Celtic & Co Store, 34 Harris Street, Brookline, US 02446.
Thank you for choosing Celtic & Co Store. We are honored to be part of your journey toward a wardrobe of substance, authenticity, and versatile elegance.